07841 343840

Course Booking Terms and Conditions

Course Booking Terms and Conditions and Cancellation Policy

These Terms and Conditions are effective from 18th November 2017. OACP accepts firm bookings through the OACP website, by email and phone – in making such bookings customers accept this Course Terms and Conditions and Cancellation Policy. Contacts details for OACP are at the end of this document. Please note these Terms and Conditions may be subject to change without notice. In this Policy, OACP means Oxfordshire Association of Care Providers CIC. IMPORTANT: When booking training, please let us know if you have a disability or condition that we need to know about, including your dietary needs if lunch is provided, or any other learning support needs. This personal information is used only to ensure good access and training experience. Booking

For current course costs and dates, please refer to our website.
Before booking onto the course, please ensure you have read the course content, to ensure the course will meet your training needs and that you are able to meet pre-requisites, where stated.
If a course registration/booking form is completed by an individual other than the named candidate, it is the responsibility of the employer to ensure the candidate is suitable for the course and has the relevant experience.
Upon receipt of your booking form, and subsequent payment your place(s) will be confirmed.
Important: OACP’s acceptance of your booking brings into existence a legally binding contract between us on these terms and conditions. Any term sought to be imposed by you in any purchase order or correspondence will not form part of the contract.

Purchase Orders

Purchase Orders may be accepted in lieu of payment at time of booking at OACP's sole discretion.
Acceptance of Purchase Orders is subject to OACP’s prior approval for credit terms. Customers must first supply a completed Customer Information Form upon request.
Purchase Orders shall not be accepted from any customer at any time during which the customer's account is placed on "stop" due to default.

Invoicing and payment

Course fees are payable upon booking unless a valid, authorised Purchase Order is provided and accepted.
Invoices will be sent via email to the email address provided on the booking form and must be paid within 30 days of the invoice date or not later than 1 working day prior to the start of the course, whichever date occurs soonest (the “due date”).
Payment must be made in Pounds Sterling by cheque, credit/ debit card or BACS.
If any amount properly due to OACP under, or in connection with, these terms and conditions remains outstanding beyond the due date OACP may:

charge interest on the overdue amount at the rate of 8% per annum above the base rate of Nat West Bank PLC from time to time (which interest will accrue daily until the date of actual payment, be compounded quarterly, and be payable on demand); or,
claim interest and statutory compensation pursuant to the Late Payment of Commercial Debts (Interest) Act 1998.

Course attendance and certification

Candidates will receive joining instructions via email to the email address provided on the booking form.
It is the responsibility of the individual completing the course registration/booking form to ensure joining instructions are received by the candidate. Instructions will be sent via email to the email address provided on the booking form.
If the joining instructions are not received, it is the responsibility of the individual who completed the course registration/booking form to contact OACP to arrange for them to be reissued.
Failure to attend the course will result in the full cost being incurred.
OACP will send all correspondence via email to the email address provided on the booking form. If alternative details are received after the booking form has been submitted, they will supersede the original details and all future correspondence will be sent to the new address.
No certificate(s) shall be issued whilst there is an outstanding balance (including interest on overdue balances and statutory compensation) due to OACP.
It may be necessary, for reasons beyond the control of OACP, to change the content and timing of the programme, the date, the venue or the tutor.

Cancellations and Amendments

All requests for cancellations and/ or transfers must be received by email.
Name substitutions can be made by email at any time before the course date without penalty.
Changes will become effective on the date of emailed confirmation being received.

The appropriate cancellation charge will apply based on the cost of your booking, as shown below:

29 calendar days’ notice or more before the start date of the course = full refund minus a £29.50 administration fee
Between 15 and 28 calendar days (inclusive) = 50% refund minus a £29.50 administration fee
Between 1 and 14 calendar days (inclusive) = no refund will be given
Failure to attend treated as late cancellation and no refund will be given

In the event that an individual named on the booking form cannot attend, we will accept substitution of another delegate on the condition that emailed notification of the substitution has been received by us prior to the course date and an administration fee of £29.50 plus VAT has been paid. In the event of there being insufficient numbers booked onto a course OACP reserves the right to cancel or postpone the course. In the event of cancellation of a course by OACP, we will endeavour to inform all participants a week before the course is due to take place, although please be aware that this is not always possible. All course fees paid will be reimbursed in full, or the payment will be transferred in full to another OACP course. OACP shall not accept liability for any consequential loss and shall have no liability to reimburse any other costs that may have been incurred, including transport costs, accommodation etc. Course Provisions

Accommodation and travel are the responsibility of the candidate.
To keep courses costs down, we do not provide lunch for candidates. However, we will include details of where candidates can purchase lunch, where possible, or you are welcome to bring your own.

Extenuating Circumstances

If you are unable to attend any course due to extenuating circumstances you must inform OACP by email.
If you were unable to attend due to illness you must provide evidence in the form of a doctor's note, or provide confirmation of the extenuating circumstance from your Manager.

Force Majeure

OACP shall not be liable to refund of fees or for any other penalty should courses be cancelled due to war, fire, strike lock-out, industrial action, tempest, accident, civil disturbance or any other cause whatsoever beyond their control.

Data protection notice

OACP processes and stores personal data in accordance with the requirements of the Data Protection Act 1998. Any personal information supplied will be used primarily in answering enquiries, providing services or fulfilling any contractual obligations. Where necessary, consequent upon the way we organise our business, personal data may also be used for operational and administrative purposes. Personal data will not be released to non-associated third parties unless there is a legal or regulatory reason to do so, or unless the third party fulfils a service on our behalf. We will not store personal data longer than is reasonably necessary.
The Data Protection Act 1998 obliges us to lodge a notification with the Information Commissioner describing the purposes for which we process personal information. The details are available from the Commissioners' office or on the Commissioners website. Under the Data Protection Act 1998 you are entitled on payment of a fee to a copy of the information we hold about you.
OACP does not store debit/ credit card details, nor do we share customer financial details with any third parties.

Intellectual Property Rights – No Duplication or Redistribution

OACP provides certain services and benefits for registered members and non-members, and derives its revenue from the production and distribution of those services and benefits for the exclusive use of OACP members and non-members. Users of the service acknowledge that the duplication and/ or redistribution of content, information, data, or other intellectual property gained through exclusive access to the service to any other party would be a violation of applicable copyright laws and therefore would cause harm to e-learning service.
Customers hereby agree that duplication and/ or redistribution of any materials to any member or non-member shall require prior written authorisation from an authorised OACP employee. It is further agreed, that any specific instance in which written authorisation is granted by OACP, does not authorise the customer to duplicate and/ or redistribute any other material than that for which written authorisation was granted.

Entire Agreement These terms and conditions, together with the current OACP website prices, course details and OACP contact details, set out the whole of our agreement relating to the supply of the course and associated materials and services to you by OACP. In particular, no terms and conditions incorporated within your purchase order and nothing said by any person on behalf of OACP should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods or services offered for sale by OACP. OACP shall have no liability for any such representation being untrue or misleading.

OACP reserves the right to make changes to the programme.
OACP reserves the right to refuse any booking.

Oxfordshire Association of Care Providers CIC Registered at Companies House, No. 08869387 Registered Office: 9/10 Napier Court, Barton Lane, Abingdon OX14 3YT T: 07841 343840 E: info@oacp.org.uk W: www.oacp.org.uk © Oxfordshire Association of Care Providers CIC, November 2017

Upcoming Events

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January 2019

Understanding and Working with Autism

January 21 @ 10:45 am - 3:00 pm

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Free training from Autism Oxford for staff working in Oxfordshire. A half day training session offered on 3 separate dates: 10.45 for 11 am – 3 pm on Monday 21 January 2019. 10.45 for 11 am – 3pm on Friday 1 February 2019. 10.45 for 11am – 3pm on Monday 11 February 2019. Funded by the Oxfordshire Clinical Commissioning Group. Limited Spaces Available. BOOKING IS ESSENTIAL! To book email Autism Oxford: researchupdate@autismoxford.org.uk Please give your NAME, EMAIL, JOB TITLE and ORGANISATION…

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Learning Disability Provider Forum

January 22 @ 10:00 am - 12:00 pm

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Fire Safety Awareness

January 24 @ 9:45 am - 12:45 pm

Fire Safety Awareness – Level 1 Certificate The Fire Safety Awareness course is a three-hour course covering basic fire prevention within the home and the work area. Our course is delivered by experienced trainers. This is a level 1 course and should be carried out on an annual basis. Learning Outcomes Explain Basic Fire Awareness. Describe what to do in the event of an emergency. Describe the principles of fire risk control. Practice and understand the different fire prevention measures. Demonstrate the…

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Train the Trainer January 2019

January 29 @ 9:45 am - 4:30 pm

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Finding the Right People

January 30 @ 9:30 am - 1:00 pm

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Skills for Care and Oxfordshire County Council present Finding the Right People: part of the Oxfordshire Value Based Recruitment Strategy. This is a fully funded opportunity for adult social care providers. There are 3 sessions covering different aspects of Values Based Approaches to Recruitment and Retention aimed at Managers and others responsible for recruiting. You can attend all 1,2 or all 3 sessions. Booking is essential. Please complete this booking form and send to Contracts.Admin@oxfordshire.gov.uk Finding the Right People covers: Understand…

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Moving & Assisting People Introductory Course

January 31 @ 9:45 am - 4:30 pm

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February 2019

Understanding and Working with Autism

February 1 @ 10:45 am - 3:00 pm

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Free training from Autism Oxford for staff working in Oxfordshire. A half day training session offered on 3 separate dates: 10.45 for 11 am – 3 pm on Monday 21 January 2019. 10.45 for 11 am – 3pm on Friday 1 February 2019. 10.45 for 11am – 3pm on Monday 11 February 2019. Funded by the Oxfordshire Clinical Commissioning Group. Limited Spaces Available. BOOKING IS ESSENTIAL! To book email Autism Oxford: researchupdate@autismoxford.org.uk Please give your NAME, EMAIL, JOB TITLE and ORGANISATION…

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Home Care Forum

February 7 @ 9:30 am - 12:30 pm

Networking and information for home care providers in Oxfordshire.

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February 11 @ 10:45 am - 3:00 pm

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End of Life Network

February 14 @ 10:00 am - 12:00 pm

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Support with Confidence Approved PA Training

February 15 @ 9:30 am - 4:30 pm

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The 3 day course is based on the Care Certificate and provides everything you need, to be up to date with your essential training as part of your annual approval. Training certification is valid for three years from the date of the course.

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Talking Care copy and advertising deadline

February 18

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Looking to promote your organisation, or have something important for the public to know about social care? Why not write or advertise in future issues of Talking Care?
Talking Care is distributed across Oxfordshire through over 150 locations including all of our libraries and through GP practices, as well as providing important promotional material at schools & colleges and job fairs.

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Values Based Interviewing

February 27 @ 10:00 am - 3:30 pm

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Skills for Care and Oxfordshire County Council present Value Based Interviewing: part of the Oxfordshire Value Based Recruitment Strategy. This is a fully funded opportunity for adult social care providers. There are 3 sessions covering different aspects of Values Based Approaches to Recruitment and Retention aimed at Managers and others responsible for recruiting. You can attend all 1,2 or all 3 sessions. Booking is essential. Please complete this booking form and send to Contracts.Admin@oxfordshire.gov.uk Value Based Interviewing covers: Identify the values,…

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March 2019

Valuable Conversations

March 5 @ 10:00 am - 3:30 pm

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Skills for Care and Oxfordshire County Council present Valuable Conversations: part of the Oxfordshire Value Based Recruitment Strategy. This is a fully funded opportunity for adult social care providers. There are 3 sessions covering different aspects of Values Based Approaches to Recruitment and Retention aimed at Managers and others responsible for recruiting. You can attend all 1,2 or all 3 sessions. Booking is essential. Please complete this booking form and send to Contracts.Admin@oxfordshire.gov.uk Valueable Conversations covers: Identify when to have effective…

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Care Homes Forum

March 14 @ 9:00 am - 1:00 pm

Networking and information for care homes in Oxfordshire.

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Learning Disability Provider Forum

March 19 @ 10:00 am - 12:00 pm

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Information and Networking for Learning Disability Providers in Oxfordshire. OCC-contracted or CQC registered providers only. Please book before attendance.

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OACP Annual Conference & Care Awards 2019

March 22 @ 9:45 am - 3:00 pm

OACP is pleased to announce the third Oxfordshire adult social care awards. The event will include OACP’s Annual General Meeting as well as information, presentations and provider opportunities.

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Valuable Conversations

March 28 @ 10:00 am - 3:30 pm

Valued based recruitment graphic

Skills for Care and Oxfordshire County Council present Valuable Conversations: part of the Oxfordshire Value Based Recruitment Strategy. This is a fully funded opportunity for adult social care providers. There are 3 sessions covering different aspects of Values Based Approaches to Recruitment and Retention aimed at Managers and others responsible for recruiting. You can attend all 1,2 or all 3 sessions. Booking is essential. Please complete this booking form and send to Contracts.Admin@oxfordshire.gov.uk Valueable Conversations covers: Identify when to have effective…

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April 2019

Future of Social Care

April 3 @ 8:30 am - 1:30 pm

Royds Withy King are delighted to invite Care Owners and Directors to our ‘future of social care’ seminar. In conjunction with our guest speakers we will explore what the future holds for care providers in a world of changing consumer law, workforce challenges and technology. Seminar delivered in partnership with Registered Care Providers Association. What can you expect? Our seminar will be split into three main topics: The future consumer: changing service user demands and increased consumer law protection The…

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£75.00

Wellbeing – Working in the Care Sector – April 2019

April 5 @ 9:45 am - 1:30 pm

This half day interactive session will look at the highly topical areas of wellbeing, the strengths based approach and personal outcomes which form part of the Care Act, implemented in 2015.

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£295.00

Train the Trainer April 2019

April 26 @ 9:45 am - 4:30 pm

Train the Trainer is a dynamic course designed to give you a thorough insight into the skills needed to deliver training.

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May 2019

Free

Approved Personal Assistant Network

May 15 @ 9:00 am - 1:00 pm

Personal Assistants Network

Third annual network for personal assistants approved under Oxfordshire’s Support with Confidence scheme with limited places for non-approved PAs. Agenda to follow.

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Free

Home Care Forum

May 16 @ 9:30 am - 12:30 pm

Networking and information for home care providers in Oxfordshire.

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£75.00

Wellbeing – Working in the Care Sector – May 2019

May 20 @ 9:45 am - 1:30 pm

This half day interactive session will look at the highly topical areas of wellbeing, the strengths based approach and personal outcomes which form part of the Care Act, implemented in 2015.

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Free

Learning Disability Provider Forum

May 21 @ 10:00 am - 12:00 pm

Learning Disability Network Forum

Information and Networking for Learning Disability Providers in Oxfordshire. OCC-contracted or CQC registered providers only. Please book before attendance.

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June 2019

Care Homes Forum

June 13 @ 9:00 am - 1:00 pm

Networking and information for care homes in Oxfordshire.

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Free

End of Life Network

June 20 @ 10:00 am - 12:00 pm

End of Life share icon

End-of-life care refers to health care, not only of a person in the final hours or days of their lives, but more broadly care of all those with a terminal condition that has become advanced, progressive, and incurable. This network is hosted by Rush Court and the Elizabeth Finn Homes Ltd End of Life Care lead, Liz Clements. The network is for services that provide end of life care either in a nursing home or hospice, or at home. All…

Find out more »

£75.00

Wellbeing – Working in the Care Sector – June 2019

June 28 @ 9:45 am - 1:30 pm

This half day interactive session will look at the highly topical areas of wellbeing, the strengths based approach and personal outcomes which form part of the Care Act, implemented in 2015.

Find out more »

July 2019

£295.00

Train the Trainer July 2019

July 5 @ 9:45 am - 4:30 pm

Train the Trainer is a dynamic course designed to give you a thorough insight into the skills needed to deliver training.

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Registered Manager Network

July 11 @ 9:00 am - 1:00 pm

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Networking and information for Registered Managers working in Oxfordshire. Supported by Skills for Care.

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