Course Booking Terms and Conditions and Cancellation Policy
These Terms and Conditions are effective from 1st June 2015.
OACP accepts firm bookings through the OACP website, by email and phone – in making such bookings customers accept this Bookings and Cancellation Policy.
Contacts details for OACP are at the end of this document.
Please note these Terms and Conditions may be subject to change without notice.
In this Policy, OACP means Oxfordshire Association of Care Providers CIC
For current course costs and dates, please refer to our website.
Before booking onto the course, please ensure you have read the course content, to ensure the course will meet your training needs and that you are able to meet pre-requisites, where stated.
If a course registration/booking form is completed by an individual other than the named candidate, it is the responsibility of the employer to ensure the candidate is suitable for the course and has the relevant experience.
Upon receipt of your booking form, and subsequent payment your place(s) will be confirmed.
Important note: OACP’s acceptance of your booking brings into existence a legally binding contract between us on these terms and conditions. Any term sought to be imposed by you in any purchase order or correspondence will not form part of the contract.
Purchase Orders may be accepted in lieu of payment at time of booking at OACP's sole discretion.
Acceptance of Purchase Orders is subject to OACP’s prior approval for credit terms. Customers must first supply a completed Customer Information Form upon request.
Purchase Orders shall not be accepted from any customer at any time during which the customer's account is placed on "stop" due to default.
Invoicing and payment
Course fees are payable upon booking unless a valid, authorised Purchase Order is provided and accepted.
Invoices will be sent via email to the email address provided on the booking form and must be paid within 30 days of the invoice date or not later than 1 working day prior to the start of the course, whichever date occurs soonest (the “due date”).
Payment must be made in Pounds Sterling by cheque, credit/ debit card or BACS.
If any amount properly due to OACP under, or in connection with, these terms and conditions remains outstanding beyond the due date OACP may:
charge interest on the overdue amount at the rate of 8% per annum above the base rate of Nat West Bank PLC from time to time (which interest will accrue daily until the date of actual payment, be compounded quarterly, and be payable on demand); or,
claim interest and statutory compensation pursuant to the Late Payment of Commercial Debts (Interest) Act 1998.
Course attendance and certification
Candidates will receive joining instructions via email to the email address provided on the booking form.
It is the responsibility of the individual completing the course registration/booking form to ensure joining instructions are received by the candidate. Instructions will be sent via email to the email address provided on the booking form.
If the joining instructions are not received, it is the responsibility of the individual who completed the course registration/booking form to contact OACP to arrange for them to be reissued.
Failure to attend the course will result in the full cost being incurred.
OACP will send all correspondence via email to the email address provided on the booking form. If alternative details are received after the booking form has been submitted, they will supersede the original details and all future correspondence will be sent to the new address.
No certificate(s) shall be issued whilst there is an outstanding balance (including interest on overdue balances and statutory compensation) due to OACP.
It may be necessary, for reasons beyond the control of OACP, to change the content and timing of the programme, the date, the venue or the tutor.
Cancellations and Amendments
All requests for cancellations and/ or transfers must be received by email.
Name substitutions can be made by email at any time before the course date without penalty.
Changes will become effective on the date of emailed confirmation being received.
The appropriate cancellation charge will apply based on the cost of your booking, as shown below:
Calendar days’ notice before the start date of the course
Cancellation refund applicable
29 calendar days or more
Full refund minus a £29.50 administration fee
Between 15 and 28 calendar days (inclusive)
50% refund minus a £29.50 administration fee
Between 1 and 14 calendar days (inclusive)
No refund will be given
Failure to attend
Treated as late cancellation and no refund given
In the event that an individual named on the booking form cannot attend, we will accept substitution of another delegate on the condition that emailed notification of the substitution has been received by us prior to the course date and an administration fee of £29.50 plus VAT has been paid.
In the event of there being insufficient numbers booked onto a course OACP reserves the right to cancel or postpone the course.
In the event of cancellation of a course by OACP, we will endeavour to inform all participants a week before the course is due to take place, although please be aware that this is not always possible. All course fees paid will be reimbursed in full, or the payment will be transferred in full to another OACP course. OACP shall not accept liability for any consequential loss and shall have no liability to reimburse any other costs that may have been incurred, including transport costs, accommodation etc.
Accommodation and travel are the responsibility of the candidate.
A buffet lunch is provided on all full day courses unless otherwise stated. The cost is included in the price quoted. Any special dietary requirements need to be notified by email to OACP in advance of the course commencing.
If you are unable to attend any course due to extenuating circumstances you must inform OACP by email.
If you were unable to attend due to illness you must provide evidence in the form of a doctor's note, or provide confirmation of the extenuating circumstance from your Manager.
OACP shall not be liable to refund of fees or for any other penalty should courses be cancelled due to war, fire, strike lock-out, industrial action, tempest, accident, civil disturbance or any other cause whatsoever beyond their control.
Data protection notice
OACP processes and stores personal data in accordance with the requirements of the Data Protection Act 1998. Any personal information supplied will be used primarily in answering enquiries, providing services or fulfilling any contractual obligations. Where necessary, consequent upon the way we organise our business, personal data may also be used for operational and administrative purposes. Personal data will not be released to non-associated third parties unless there is a legal or regulatory reason to do so, or unless the third party fulfils a service on our behalf. We will not store personal data longer than is reasonably necessary.
The Data Protection Act 1998 obliges us to lodge a notification with the Information Commissioner describing the purposes for which we process personal information. The details are available from the Commissioners' office or on the Commissioners website. Under the Data Protection Act 1998 you are entitled on payment of a fee to a copy of the information we hold about you.
OACP does not store debit/ credit card details, nor do we share customer financial details with any third parties.
Intellectual Property Rights – No Duplication or Redistribution
OACP provides certain services and benefits for registered members and non-members, and derives its revenue from the production and distribution of those services and benefits for the exclusive use of OACP members and non-members. Users of the service acknowledge that the duplication and/ or redistribution of content, information, data, or other intellectual property gained through exclusive access to the service to any other party would be a violation of applicable copyright laws and therefore would cause harm to e-learning service.
Customers hereby agree that duplication and/ or redistribution of any materials to any member or non-member shall require prior written authorisation from an authorised OACP employee. It is further agreed, that any specific instance in which written authorisation is granted by OACP, does not authorise the customer to duplicate and/ or redistribute any other material than that for which written authorisation was granted.
These terms and conditions, together with the current OACP website prices, course details and OACP contact details, set out the whole of our agreement relating to the supply of the course and associated materials and services to you by OACP. These Terms and Conditions cannot be varied except in writing signed by a Director of OACP on behalf of the OACP Board of Directors. In particular, no terms and conditions incorporated within your purchase order and nothing said by any person on behalf of OACP should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods or services offered for sale by OACP. OACP shall have no liability for any such representation being untrue or misleading.
OACP reserves the right to make changes to the programme.
Today the Care Quality commission (CQC) releases its major report on the state of adult social care in England for the latest wave of inspections. The Report provides an excellent and informative overview of the relevant health of different parts of the sector and there are clearly issues in some locations and with some providers. Looking at our local picture, Oxfordshire fares well compared to neighbours and we congratulate local services for doing their best in difficult times. Predictably, it is the terrible occurrences that make the national and local headlines. And there should be no excuse for avoidable harm – we welcome the authorities stepping in when they need to.
But when looking at headlines, we must consider the overall context that adult social care works in. This is a highly complex provision of care for vulnerable, elderly and disabled people (about 460,000 people across England), delivered in buildings, in people’s homes and in the community (in over 16,000 locations). Of this care in the community, including people’s homes, care is provided for more than half a million people through around 8,500 services.
This is a sizeable sector; a multi-billion pound industry working with complexity and vulnerability in a very pressured environment. It is highly regulated, not just by the Care Quality Commission, but also through local authority contracts. The governance is complex and lengthy, involving layers of local government and the NHS where a provider also delivers health-related or NHS-commissioned services. It is increasingly challenging to ensure that the core requirements of Safe, Effective, Caring, Responsive and Well-led as inspected by CQC’s key lines of enquiry, are achieved and maintained.
Not least of the pressures as CQC acknowledge is staffing levels. Unless you have taken leave of this planet in the last year, you will know that Brexit may bring powers to ‘regain control of our country’, but it also brings considerable risk to recruitment of people to do the essential work this country needs. That includes care workers, Registered Managers and Registered Nurses in particular. The lack of a named person in the last two levels of responsibility will automatically mean a struggle for a provider to be well-led. And we already have a shortage of staff due to several factors, some societal and some funding related. We appear to be living in a less caring society at the moment, with people focusing more on themselves and their own interests, than others. Funding for all sorts of public services is such a topical issue, that you would be forgiven for thinking that it wasn’t a priority discussion topic at Government level. However, for all the reports from esteemed, informed and influential organisations such as the Local Government Association, Skills for Care, Age UK, VODG and many others, Government still appears to be stalling, side-stepping and shelving the issue. Perhaps only a horrendous outcome of under-investment, such as in north Kensington, will alert government to act, but it doesn’t feel that way. Further issues underlining under-investment will be greeted with more shrugs and graphs demonstrating an increasing national deficit. Providers are working at increasing financial risk. It’s quite possible that a major care provider in England will go out of business this year, many minor ones will certainly go to the wall, heaping more pressure on those working alongside them.
Care providers will always work to achieve CQC’s Mum Test. They make a real difference to hundreds of thousands of lives; to those receiving care and in the process liberating families to be economically active. There are few people living in England who are not directly connected to adult social care. The problem is that when the issue of funding is raised, Mum’s the word and it’s no secret, that Government is failing the sector, whilst focusing on its own family. Stop fixing your party, and start fixing the country.