Course Booking Terms and Conditions and Cancellation Policy
These Terms and Conditions are effective from 18th November 2017.
OACP accepts firm bookings through the OACP website, by email and phone – in making such bookings customers accept this Course Terms and Conditions and Cancellation Policy.
Contacts details for OACP are at the end of this document. Please note these Terms and Conditions may be subject to change without notice. In this Policy, OACP means Oxfordshire Association of Care Providers CIC.IMPORTANT: When booking training, please let us know if you have a disability or condition that we need to know about, including your dietary needs if lunch is provided, or any other learning support needs. This personal information is used only to ensure good access and training experience.
For current course costs and dates, please refer to our website.
Before booking onto the course, please ensure you have read the course content, to ensure the course will meet your training needs and that you are able to meet pre-requisites, where stated.
If a course registration/booking form is completed by an individual other than the named candidate, it is the responsibility of the employer to ensure the candidate is suitable for the course and has the relevant experience.
Upon receipt of your booking form, and subsequent payment your place(s) will be confirmed.
Important: OACP’s acceptance of your booking brings into existence a legally binding contract between us on these terms and conditions. Any term sought to be imposed by you in any purchase order or correspondence will not form part of the contract.
Purchase Orders may be accepted in lieu of payment at time of booking at OACP's sole discretion.
Acceptance of Purchase Orders is subject to OACP’s prior approval for credit terms. Customers must first supply a completed Customer Information Form upon request.
Purchase Orders shall not be accepted from any customer at any time during which the customer's account is placed on "stop" due to default.
Invoicing and payment
Course fees are payable upon booking unless a valid, authorised Purchase Order is provided and accepted.
Invoices will be sent via email to the email address provided on the booking form and must be paid within 30 days of the invoice date or not later than 1 working day prior to the start of the course, whichever date occurs soonest (the “due date”).
Payment must be made in Pounds Sterling by cheque, credit/ debit card or BACS.
If any amount properly due to OACP under, or in connection with, these terms and conditions remains outstanding beyond the due date OACP may:
charge interest on the overdue amount at the rate of 8% per annum above the base rate of Nat West Bank PLC from time to time (which interest will accrue daily until the date of actual payment, be compounded quarterly, and be payable on demand); or,
claim interest and statutory compensation pursuant to the Late Payment of Commercial Debts (Interest) Act 1998.
Course attendance and certification
Candidates will receive joining instructions via email to the email address provided on the booking form.
It is the responsibility of the individual completing the course registration/booking form to ensure joining instructions are received by the candidate. Instructions will be sent via email to the email address provided on the booking form.
If the joining instructions are not received, it is the responsibility of the individual who completed the course registration/booking form to contact OACP to arrange for them to be reissued.
Failure to attend the course will result in the full cost being incurred.
OACP will send all correspondence via email to the email address provided on the booking form. If alternative details are received after the booking form has been submitted, they will supersede the original details and all future correspondence will be sent to the new address.
No certificate(s) shall be issued whilst there is an outstanding balance (including interest on overdue balances and statutory compensation) due to OACP.
It may be necessary, for reasons beyond the control of OACP, to change the content and timing of the programme, the date, the venue or the tutor.
Cancellations and Amendments
All requests for cancellations and/ or transfers must be received by email.
Name substitutions can be made by email at any time before the course date without penalty.
Changes will become effective on the date of emailed confirmation being received.
The appropriate cancellation charge will apply based on the cost of your booking, as shown below:
29 calendar days’ notice or more before the start date of the course = full refund minus a £29.50 administration fee
Between 15 and 28 calendar days (inclusive) = 50% refund minus a £29.50 administration fee
Between 1 and 14 calendar days (inclusive) = no refund will be given
Failure to attend treated as late cancellation and no refund will be given
In the event that an individual named on the booking form cannot attend, we will accept substitution of another delegate on the condition that emailed notification of the substitution has been received by us prior to the course date and an administration fee of £29.50 plus VAT has been paid.
In the event of there being insufficient numbers booked onto a course OACP reserves the right to cancel or postpone the course.
In the event of cancellation of a course by OACP, we will endeavour to inform all participants a week before the course is due to take place, although please be aware that this is not always possible. All course fees paid will be reimbursed in full, or the payment will be transferred in full to another OACP course. OACP shall not accept liability for any consequential loss and shall have no liability to reimburse any other costs that may have been incurred, including transport costs, accommodation etc.
Accommodation and travel are the responsibility of the candidate.
To keep courses costs down, we do not provide lunch for candidates. However, we will include details of where candidates can purchase lunch, where possible, or you are welcome to bring your own.
If you are unable to attend any course due to extenuating circumstances you must inform OACP by email.
If you were unable to attend due to illness you must provide evidence in the form of a doctor's note, or provide confirmation of the extenuating circumstance from your Manager.
OACP shall not be liable to refund of fees or for any other penalty should courses be cancelled due to war, fire, strike lock-out, industrial action, tempest, accident, civil disturbance or any other cause whatsoever beyond their control.
Data protection notice
OACP processes and stores personal data in accordance with the requirements of the Data Protection Act 1998. Any personal information supplied will be used primarily in answering enquiries, providing services or fulfilling any contractual obligations. Where necessary, consequent upon the way we organise our business, personal data may also be used for operational and administrative purposes. Personal data will not be released to non-associated third parties unless there is a legal or regulatory reason to do so, or unless the third party fulfils a service on our behalf. We will not store personal data longer than is reasonably necessary.
The Data Protection Act 1998 obliges us to lodge a notification with the Information Commissioner describing the purposes for which we process personal information. The details are available from the Commissioners' office or on the Commissioners website. Under the Data Protection Act 1998 you are entitled on payment of a fee to a copy of the information we hold about you.
OACP does not store debit/ credit card details, nor do we share customer financial details with any third parties.
Intellectual Property Rights – No Duplication or Redistribution
OACP provides certain services and benefits for registered members and non-members, and derives its revenue from the production and distribution of those services and benefits for the exclusive use of OACP members and non-members. Users of the service acknowledge that the duplication and/ or redistribution of content, information, data, or other intellectual property gained through exclusive access to the service to any other party would be a violation of applicable copyright laws and therefore would cause harm to e-learning service.
Customers hereby agree that duplication and/ or redistribution of any materials to any member or non-member shall require prior written authorisation from an authorised OACP employee. It is further agreed, that any specific instance in which written authorisation is granted by OACP, does not authorise the customer to duplicate and/ or redistribute any other material than that for which written authorisation was granted.
These terms and conditions, together with the current OACP website prices, course details and OACP contact details, set out the whole of our agreement relating to the supply of the course and associated materials and services to you by OACP. In particular, no terms and conditions incorporated within your purchase order and nothing said by any person on behalf of OACP should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods or services offered for sale by OACP. OACP shall have no liability for any such representation being untrue or misleading.
OACP reserves the right to make changes to the programme.
Made with Care Campaign – growing the adult social care workforce
Date: January 15, 2024
‘Made with Care’ promotes adult social care work and job vacancies to people across England
The Department of Health and Social Care – ‘Made with Care’ campaign promotes adult social care work and job vacancies to people across England. The ‘Made with Care’ campaign encourages people to work effectively with those who need care and support and at the same time to begin a lasting career in adult social care. Last year’s campaign, saw over 244,000 candidates search for a social care job on the campaign website www.adultsocialcare.co.uk People who wish to make a genuine difference to other people’s lives are encouraged to join the adult social care workforce.
Minister for Care, Helen Whately, said:
Our care system depends on dedicated care workers who make a difference to the lives of so many people in need of support. This campaign helps build that vital workforce.
I encourage anyone considering the next step in their career, whether just starting out or thinking of their next move, to go online and explore the wide range of opportunities in the care sector.
Beverley Tarka, President of the Association of Directors of Adult Social Services, said: There aren’t many jobs where you can really make a difference to people’s lives, but social care gives you the opportunity to do that every day. From helping people to live independently, to taking part in their communities and doing the things that help them to enjoy life whatever challenges they might face. I’ve worked in adult social care for more than 30 years and every day it feels a real privilege to have such a positive impact for people in my community.
Oonagh Smyth, CEO of Skills for Care, said:
The figures from our Adult Social Care workforce data set show that in 2022 to 2023 the sector had around 152,000 vacancies on any given day, so we need to tell a really compelling story about how rewarding a career in social care can be. In particular, we need to try to attract more men and younger people, who are under-represented in the workforce.
Campaign Aims: The ‘Made with Care’ campaign aims to showcase the amazing work that care workers do, how they empower the people they care for and shines a light on the emotional rewards of the role to inspire more people to take up a career in adult social care. Many entry level roles don’t require any specific qualifications – training will be provided on the job, there are a wide variety of diverse roles, those interested in care work can find job vacancies that are varied, flexible and fit in with busy lives.
New Career – New Job: Job seekers the campaign looks to encourage the public to consider if a career in social care may be suitable for them. At www.adultsocialcare.co.uk, people are able to find everything they need to perfect their CV, interview technique and research careers in adult social care and, crucially, search and apply for adult social care jobs near in their home location – www.adultsocialcare.co.uk/job-search.aspx
Calling all Care Providers: The Department of Health and Social Care is calling for all care providers to list their vacancies on the Department of Work and Pension’s ‘Find a Job’ portal to ensure job seekers visiting the campaign website can find roles in their local area.
The recruitment process has been made easier with FREE resources to help providers fill their vacancies:
• FREE printable and digital assets with flexible branding to use when advertising job opportunities
• The ability to advertise job roles for FREE on adultsocialcare.co.uk with an audience of thousands.
Think local: Proud to Care Oxfordshire is the dedicated hub for jobs, information, and advice on Adult Social Care in Oxfordshire. Brought to you through a partnership between Oxfordshire County Council and the Oxfordshire Association of Care Providers (OACP). Whether you are looking for a rewarding career, or a job where no two days are the same, jobs in adult social care offer meaningful roles that make a real difference to people’s lives, every day. Take a look at this video as Chris Ingram CEO of Style Acre near Wallingford chats about his pathway towards working in adult social care.
Notes:In 2022/23 the adult social care sector in England had an estimated 18,000 organisations with 39,000 care-providing locations and a workforce of around 1.79 million posts. The total number of posts in Oxfordshire was around 21,000 in 2022/23. This was comprised of 18,500 filled posts and 2,700 vacancies. Since the previous year, the total number of posts has increased by 850 (4%), the number of filled posts were similar, and the number of vacancies has increased by 600 (31%).