Course Booking Terms and Conditions and Cancellation Policy
These Terms and Conditions are effective from 18th November 2017.
OACP accepts firm bookings through the OACP website, by email and phone – in making such bookings customers accept this Course Terms and Conditions and Cancellation Policy.
Contacts details for OACP are at the end of this document. Please note these Terms and Conditions may be subject to change without notice. In this Policy, OACP means Oxfordshire Association of Care Providers CIC.IMPORTANT: When booking training, please let us know if you have a disability or condition that we need to know about, including your dietary needs if lunch is provided, or any other learning support needs. This personal information is used only to ensure good access and training experience.
For current course costs and dates, please refer to our website.
Before booking onto the course, please ensure you have read the course content, to ensure the course will meet your training needs and that you are able to meet pre-requisites, where stated.
If a course registration/booking form is completed by an individual other than the named candidate, it is the responsibility of the employer to ensure the candidate is suitable for the course and has the relevant experience.
Upon receipt of your booking form, and subsequent payment your place(s) will be confirmed.
Important: OACP’s acceptance of your booking brings into existence a legally binding contract between us on these terms and conditions. Any term sought to be imposed by you in any purchase order or correspondence will not form part of the contract.
Purchase Orders may be accepted in lieu of payment at time of booking at OACP's sole discretion.
Acceptance of Purchase Orders is subject to OACP’s prior approval for credit terms. Customers must first supply a completed Customer Information Form upon request.
Purchase Orders shall not be accepted from any customer at any time during which the customer's account is placed on "stop" due to default.
Invoicing and payment
Course fees are payable upon booking unless a valid, authorised Purchase Order is provided and accepted.
Invoices will be sent via email to the email address provided on the booking form and must be paid within 30 days of the invoice date or not later than 1 working day prior to the start of the course, whichever date occurs soonest (the “due date”).
Payment must be made in Pounds Sterling by cheque, credit/ debit card or BACS.
If any amount properly due to OACP under, or in connection with, these terms and conditions remains outstanding beyond the due date OACP may:
charge interest on the overdue amount at the rate of 8% per annum above the base rate of Nat West Bank PLC from time to time (which interest will accrue daily until the date of actual payment, be compounded quarterly, and be payable on demand); or,
claim interest and statutory compensation pursuant to the Late Payment of Commercial Debts (Interest) Act 1998.
Course attendance and certification
Candidates will receive joining instructions via email to the email address provided on the booking form.
It is the responsibility of the individual completing the course registration/booking form to ensure joining instructions are received by the candidate. Instructions will be sent via email to the email address provided on the booking form.
If the joining instructions are not received, it is the responsibility of the individual who completed the course registration/booking form to contact OACP to arrange for them to be reissued.
Failure to attend the course will result in the full cost being incurred.
OACP will send all correspondence via email to the email address provided on the booking form. If alternative details are received after the booking form has been submitted, they will supersede the original details and all future correspondence will be sent to the new address.
No certificate(s) shall be issued whilst there is an outstanding balance (including interest on overdue balances and statutory compensation) due to OACP.
It may be necessary, for reasons beyond the control of OACP, to change the content and timing of the programme, the date, the venue or the tutor.
Cancellations and Amendments
All requests for cancellations and/ or transfers must be received by email.
Name substitutions can be made by email at any time before the course date without penalty.
Changes will become effective on the date of emailed confirmation being received.
The appropriate cancellation charge will apply based on the cost of your booking, as shown below:
29 calendar days’ notice or more before the start date of the course = full refund minus a £29.50 administration fee
Between 15 and 28 calendar days (inclusive) = 50% refund minus a £29.50 administration fee
Between 1 and 14 calendar days (inclusive) = no refund will be given
Failure to attend treated as late cancellation and no refund will be given
In the event that an individual named on the booking form cannot attend, we will accept substitution of another delegate on the condition that emailed notification of the substitution has been received by us prior to the course date and an administration fee of £29.50 plus VAT has been paid.
In the event of there being insufficient numbers booked onto a course OACP reserves the right to cancel or postpone the course.
In the event of cancellation of a course by OACP, we will endeavour to inform all participants a week before the course is due to take place, although please be aware that this is not always possible. All course fees paid will be reimbursed in full, or the payment will be transferred in full to another OACP course. OACP shall not accept liability for any consequential loss and shall have no liability to reimburse any other costs that may have been incurred, including transport costs, accommodation etc.
Accommodation and travel are the responsibility of the candidate.
To keep courses costs down, we do not provide lunch for candidates. However, we will include details of where candidates can purchase lunch, where possible, or you are welcome to bring your own.
If you are unable to attend any course due to extenuating circumstances you must inform OACP by email.
If you were unable to attend due to illness you must provide evidence in the form of a doctor's note, or provide confirmation of the extenuating circumstance from your Manager.
OACP shall not be liable to refund of fees or for any other penalty should courses be cancelled due to war, fire, strike lock-out, industrial action, tempest, accident, civil disturbance or any other cause whatsoever beyond their control.
Data protection notice
OACP processes and stores personal data in accordance with the requirements of the Data Protection Act 1998. Any personal information supplied will be used primarily in answering enquiries, providing services or fulfilling any contractual obligations. Where necessary, consequent upon the way we organise our business, personal data may also be used for operational and administrative purposes. Personal data will not be released to non-associated third parties unless there is a legal or regulatory reason to do so, or unless the third party fulfils a service on our behalf. We will not store personal data longer than is reasonably necessary.
The Data Protection Act 1998 obliges us to lodge a notification with the Information Commissioner describing the purposes for which we process personal information. The details are available from the Commissioners' office or on the Commissioners website. Under the Data Protection Act 1998 you are entitled on payment of a fee to a copy of the information we hold about you.
OACP does not store debit/ credit card details, nor do we share customer financial details with any third parties.
Intellectual Property Rights – No Duplication or Redistribution
OACP provides certain services and benefits for registered members and non-members, and derives its revenue from the production and distribution of those services and benefits for the exclusive use of OACP members and non-members. Users of the service acknowledge that the duplication and/ or redistribution of content, information, data, or other intellectual property gained through exclusive access to the service to any other party would be a violation of applicable copyright laws and therefore would cause harm to e-learning service.
Customers hereby agree that duplication and/ or redistribution of any materials to any member or non-member shall require prior written authorisation from an authorised OACP employee. It is further agreed, that any specific instance in which written authorisation is granted by OACP, does not authorise the customer to duplicate and/ or redistribute any other material than that for which written authorisation was granted.
These terms and conditions, together with the current OACP website prices, course details and OACP contact details, set out the whole of our agreement relating to the supply of the course and associated materials and services to you by OACP. In particular, no terms and conditions incorporated within your purchase order and nothing said by any person on behalf of OACP should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods or services offered for sale by OACP. OACP shall have no liability for any such representation being untrue or misleading.
OACP reserves the right to make changes to the programme.
Where to start with a series of headlines over the past few weeks.
The most alarming is the BBC News Report earlier in the week about soaring housing prices in Oxford and the surrounding area. The BBC says that a first step on the housing ladder requires a minimum salary of £70,000. Clearly that not only puts a home out reach for front line care staff (average salary of £15,500), but is also a problem for pretty much everyone who works in social care, not already established in the County. And we have seen that impact affecting care providers recently with recruitment struggles beginning to percolate upwards through organisational structures into Team Leader levels. It’s possible that the housing crisis in Oxford(shire) will be more devastating for higher paid staff, as they are more economically mobile and more likely to seek work/ an affordable home/ a better quality of life, elsewhere. People seeking front line work may be less able to make choices.
The second headline was in the Oxford Mail and relates to current unemployment rates. Judging by our drop-in visit to the Oxford Job Centre on Monday (it was empty), there’s clearly not many unemployed people seeking work; from 0.4% unemployed in South Oxfordshire to 0.8% in urban Oxford, that’s a mere handful of people. So we need to focus on the working population as well, and ensure we build on current staffing, whilst also retaining our existing staff within the sector to keep staffing levels above an absolute minimum.
All of this was summed up in the publication last week of the annual Skills for Care survey of the social care workforce. Looking at the Oxfordshire report some figures stand out:
Turnover continues to rise from 22.8% in January this year to 27.7% at July 2015. This bucks the trend in the south east where it has stayed broadly the same at around 24%.
Turnover is now highest amongst regulated professional staff at 34.6%, up from 23.6% in January. Managerial staff turnover also slightly up.
Vacancy rates overall have dropped by 0.5% and are now at 6.1%
The scaling up of Skills for Care figures show that approximately 3,000 positions are being made vacant each year.
There are no significant changes in the origin / nationality of the workforce with only slight movements concerning British / non-EEA and EEA-non-British
Putting the trends together, it appears that our local infrastructure issues are beginning to impact on our social care delivery as described earlier. As if it wasn’t hard enough to recruit, we may be losing the people who do the the recruiting. We have to trust that our elected politicians at various levels have a good handle on this, but then comes a final belly blow with the not-unexpected announcement that Oxfordshire County Council will need to save a further £50 million. Rumours have been circulating for a while about expected cuts in the Comprehensive Spending Settlement due in January 2016, so here’s a foretaste. The Council is consulting on a wide range of options and we urge you to strongly voice your opinion through the current consultation. The consultation closes on 30 November. In addition to the usual routes there are three public meetings starting on 27 October.
Over the past few months an increasing number of OACP members have taken advantage of our free vacancy advertising service. We have now launched our vacancy matching service, where potential job seekers can upload CVs for a direct match with current vacancies. If you would like to know more please contact us at the usual address. We are building on this with our Think Care Oxfordshire (mirroring Think Care Careers from Skills for Care) project funded by Oxfordshire County Council and we are specifically seeking out all opportunities at job fairs, careers fairs, and building relationships with JobCentre Plus. We are also in planning for pop up stalls in supermarkets and other places with high footfall. In short we will picking up the promotion and leading the connections with key stakeholders. For more information on this please contact our Project Co-ordinator, Jane Wood on 07724 563309.
Plainly, life is pretty difficult for social care and people who need it at the moment, and about to get a whole lot tougher. And we’ve not even touched on the incoming NMW and the inflationary impact that will have in organisations.
With you we will do all we can to help.
We are stronger together.