Course Booking Terms and Conditions and Cancellation Policy
These Terms and Conditions are effective from 18th November 2017.
OACP accepts firm bookings through the OACP website, by email and phone – in making such bookings customers accept this Course Terms and Conditions and Cancellation Policy.
Contacts details for OACP are at the end of this document. Please note these Terms and Conditions may be subject to change without notice. In this Policy, OACP means Oxfordshire Association of Care Providers CIC.IMPORTANT: When booking training, please let us know if you have a disability or condition that we need to know about, including your dietary needs if lunch is provided, or any other learning support needs. This personal information is used only to ensure good access and training experience.
For current course costs and dates, please refer to our website.
Before booking onto the course, please ensure you have read the course content, to ensure the course will meet your training needs and that you are able to meet pre-requisites, where stated.
If a course registration/booking form is completed by an individual other than the named candidate, it is the responsibility of the employer to ensure the candidate is suitable for the course and has the relevant experience.
Upon receipt of your booking form, and subsequent payment your place(s) will be confirmed.
Important: OACP’s acceptance of your booking brings into existence a legally binding contract between us on these terms and conditions. Any term sought to be imposed by you in any purchase order or correspondence will not form part of the contract.
Purchase Orders may be accepted in lieu of payment at time of booking at OACP's sole discretion.
Acceptance of Purchase Orders is subject to OACP’s prior approval for credit terms. Customers must first supply a completed Customer Information Form upon request.
Purchase Orders shall not be accepted from any customer at any time during which the customer's account is placed on "stop" due to default.
Invoicing and payment
Course fees are payable upon booking unless a valid, authorised Purchase Order is provided and accepted.
Invoices will be sent via email to the email address provided on the booking form and must be paid within 30 days of the invoice date or not later than 1 working day prior to the start of the course, whichever date occurs soonest (the “due date”).
Payment must be made in Pounds Sterling by cheque, credit/ debit card or BACS.
If any amount properly due to OACP under, or in connection with, these terms and conditions remains outstanding beyond the due date OACP may:
charge interest on the overdue amount at the rate of 8% per annum above the base rate of Nat West Bank PLC from time to time (which interest will accrue daily until the date of actual payment, be compounded quarterly, and be payable on demand); or,
claim interest and statutory compensation pursuant to the Late Payment of Commercial Debts (Interest) Act 1998.
Course attendance and certification
Candidates will receive joining instructions via email to the email address provided on the booking form.
It is the responsibility of the individual completing the course registration/booking form to ensure joining instructions are received by the candidate. Instructions will be sent via email to the email address provided on the booking form.
If the joining instructions are not received, it is the responsibility of the individual who completed the course registration/booking form to contact OACP to arrange for them to be reissued.
Failure to attend the course will result in the full cost being incurred.
OACP will send all correspondence via email to the email address provided on the booking form. If alternative details are received after the booking form has been submitted, they will supersede the original details and all future correspondence will be sent to the new address.
No certificate(s) shall be issued whilst there is an outstanding balance (including interest on overdue balances and statutory compensation) due to OACP.
It may be necessary, for reasons beyond the control of OACP, to change the content and timing of the programme, the date, the venue or the tutor.
Cancellations and Amendments
All requests for cancellations and/ or transfers must be received by email.
Name substitutions can be made by email at any time before the course date without penalty.
Changes will become effective on the date of emailed confirmation being received.
The appropriate cancellation charge will apply based on the cost of your booking, as shown below:
29 calendar days’ notice or more before the start date of the course = full refund minus a £29.50 administration fee
Between 15 and 28 calendar days (inclusive) = 50% refund minus a £29.50 administration fee
Between 1 and 14 calendar days (inclusive) = no refund will be given
Failure to attend treated as late cancellation and no refund will be given
In the event that an individual named on the booking form cannot attend, we will accept substitution of another delegate on the condition that emailed notification of the substitution has been received by us prior to the course date and an administration fee of £29.50 plus VAT has been paid.
In the event of there being insufficient numbers booked onto a course OACP reserves the right to cancel or postpone the course.
In the event of cancellation of a course by OACP, we will endeavour to inform all participants a week before the course is due to take place, although please be aware that this is not always possible. All course fees paid will be reimbursed in full, or the payment will be transferred in full to another OACP course. OACP shall not accept liability for any consequential loss and shall have no liability to reimburse any other costs that may have been incurred, including transport costs, accommodation etc.
Accommodation and travel are the responsibility of the candidate.
To keep courses costs down, we do not provide lunch for candidates. However, we will include details of where candidates can purchase lunch, where possible, or you are welcome to bring your own.
If you are unable to attend any course due to extenuating circumstances you must inform OACP by email.
If you were unable to attend due to illness you must provide evidence in the form of a doctor's note, or provide confirmation of the extenuating circumstance from your Manager.
OACP shall not be liable to refund of fees or for any other penalty should courses be cancelled due to war, fire, strike lock-out, industrial action, tempest, accident, civil disturbance or any other cause whatsoever beyond their control.
Data protection notice
OACP processes and stores personal data in accordance with the requirements of the Data Protection Act 1998. Any personal information supplied will be used primarily in answering enquiries, providing services or fulfilling any contractual obligations. Where necessary, consequent upon the way we organise our business, personal data may also be used for operational and administrative purposes. Personal data will not be released to non-associated third parties unless there is a legal or regulatory reason to do so, or unless the third party fulfils a service on our behalf. We will not store personal data longer than is reasonably necessary.
The Data Protection Act 1998 obliges us to lodge a notification with the Information Commissioner describing the purposes for which we process personal information. The details are available from the Commissioners' office or on the Commissioners website. Under the Data Protection Act 1998 you are entitled on payment of a fee to a copy of the information we hold about you.
OACP does not store debit/ credit card details, nor do we share customer financial details with any third parties.
Intellectual Property Rights – No Duplication or Redistribution
OACP provides certain services and benefits for registered members and non-members, and derives its revenue from the production and distribution of those services and benefits for the exclusive use of OACP members and non-members. Users of the service acknowledge that the duplication and/ or redistribution of content, information, data, or other intellectual property gained through exclusive access to the service to any other party would be a violation of applicable copyright laws and therefore would cause harm to e-learning service.
Customers hereby agree that duplication and/ or redistribution of any materials to any member or non-member shall require prior written authorisation from an authorised OACP employee. It is further agreed, that any specific instance in which written authorisation is granted by OACP, does not authorise the customer to duplicate and/ or redistribute any other material than that for which written authorisation was granted.
These terms and conditions, together with the current OACP website prices, course details and OACP contact details, set out the whole of our agreement relating to the supply of the course and associated materials and services to you by OACP. In particular, no terms and conditions incorporated within your purchase order and nothing said by any person on behalf of OACP should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods or services offered for sale by OACP. OACP shall have no liability for any such representation being untrue or misleading.
OACP reserves the right to make changes to the programme.
The Public Accounts Committee (PAC) published their report into adult social care on 9 May 2018. Based on evidence from Skills for Care, ADASS, DH, and DCLG, this Commons Select Committee concludes that Government lacks a credible plan to sustain a sector badly under-funded.
In particular the newly renamed DHSC does not know whether local government contributes to sector problems by the way it commissions social care locally and the price it pays for care. We would say that this a contributory factor; in a market driven sector, you get what you pay for, especially when the crucial resource – staff – is in short supply.
Add to that the all pervading Brexit uncertainty, not just in social care, but now throughout most of the economy, and particularly in areas and roles where we are more reliant on our colleagues from overseas, and we have clear reasons why the sector is struggling.
So what’s the solution? PAC concludes with concerns that the DHSC sees the Green Paper as a “cure all”, when actually it is mainly going to look at older people’s services. PAC also states that DHSC has no credible plans for how care could be sustainably funded. There is a view that most local councils with the responsibility of commissioning ASC, with the notable exception of Northamptonshire County Council, appear to be at least fulfilling their minimum statutory duties under the Care Act 2014, and the “sector is funded adequately at the moment”. However, it acknowledges that the sector faces significant financial pressure and requires future investment. The evidence ignores the recent concerns at councils’ questionable use of funding panels to hold down costs – Wiltshire Council was ticked off by the Health & Care Ombudsman.
However, in contradiction to satisfaction about current funding levels, PAC states concerns about short term funding fixes aimed at adult social care, which are not sustainable. DHSC claims that the July Green Paper will address this. But they note the signs of significant financial stress in the sector now with levels of unmet need high and rising; only 27% of councils apparently have arrangements in place to monitor unmet need. Unmet need is a drifting ice-berg. Most of it unseen and liable to break up on partner agency shores – police, hospitals and communities.
Four-fifths of councils are paying lower than the Department’s Care Act guidance advising on a benchmark cost for commissioning homecare. Whilst in Oxfordshire, we have one of the highest rates in the country, in an attempt to get close to the very high cost of living and extremely competitive employment market, local providers are impacted by others working in neighbouring counties or large providers working across the country. When a provider the size of Allied Healthcare requests a CVA, you know that the resulting ripples will end up on all shores.
The Department has no way of knowing whether local authorities, either individually or collectively, are paying enough for homecare. People who pay for their own care home placements are subsidising placements for people who receive local authority-funded care. The Department accepts that local authorities have cut services to people with low to moderate care needs, but does not know whether these reductions will result in more people requiring statutory care services in the future. The Ministry of Housing, Communities and Local Government has apparently given local authorities access to an extra £9.4 billion of funding, but this is coming from various sources including council tax rises and the social care precept introduced by local authorities themselves (at the behest of central government). And with the downturn in high street sales, is one of these revenue streams at risk?
In short, the funding and commissioning of adult social care is a dog’s breakfast. Many providers are choosing not to eat this and instead developing their own business model that relies less, or not at all, on public funding. Nothing emanating from DHSC gives us any hope of a sea-change anytime soon.
Muddley ideas and short term fixes served up on a Brexit plate. Not very appetising. No wonder the sector has indigestion.